Essential Duties and Responsibilities
- Responds to computer support requests to ensure user productivity
- Installs necessary software and hardware on new and existing employees workstations
- Relocates hardware to required locations and ensures accurate access levels
- Manages the Help Desk Queue to ensure timely support
- Records software and hardware inventory
- Maintains network accounts
- Software testing and documentation
- Data entry and special projects
- Performs other duties as needed
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Education, Skills, and Experience
- High school diploma or GED
- Two to three years’ experience in Windows Operating Systems, MS Office Applications, Active Directory, Office 365 Administration, and computer hardware
- Above moderate levels of service orientation and troubleshooting
- Self- motivated and organized